Creality Promo + Retail Privacy Policy/Terms of Use

Summary

When it comes to your personal information, we believe in transparency, not surprises. That’s why Creality Promo + Retail, Inc. wants to help you better understand how we collect, use, protect, and share your personal data. This Privacy Policy is designed to help you understand your privacy choices when you use and visit our sites or use our services. It does not apply to other websites or services that we do not control.

Creality receives and stores any information that you provide us through our website or give us in any other way. This information may include your name, mailing address, e-mail address, telephone number, fax number, credit card number and expiration date, and other related information.  The information gathered is only used for the completion of online purchases and is not sold or used for any purpose beyond the completion of online purchases.

You can modify your information through your account settings, but we may retain your information on an aggregate, non-personally identifiable basis for bona fide business purposes even if you are no longer a registered user or customer.

Please read this Privacy Policy carefully, along with our Terms of Service (collectively, the "Agreement"). By continuing to use our Services, you are expressly consenting to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

 

Information We Collect

We collect the information you provide us when using our website.

  • Transactional information based on your activities on the website.
  • Shipping, ordering, billing, and other similar information you provide to purchase or ship an item or service.
  • Computer sign-on data, time and date data, statistics on page views, your IP address, the type of computing environment you use, and traffic to and from the Website (including data about you whenever you interact with the Website, such as when you search or click on links).
  • Other technical information or data collected from Website traffic, including IP address and standard web log information and information, gathered from cookies, beacons, and other mechanisms.
  • Supplemental or additional information we may request from you in the event previous information you’ve provided cannot be verified.
  • Other information that you voluntarily provide to us

Whenever you interact with our website, we automatically receive and record technical information such as your device, IP address, "cookie" information, the version of your operating system ("OS"), and the page you requested. When you use the website on a mobile platform, we may also collect and record your unique device ID (persistent / non-persistent), hardware type, media access control ("MAC") address, international mobile equipment identity ("IMEI"), your device name, and your location (based on your IP address). We may also collect information regarding your activity on the website (both individually and on an aggregate basis).

 

Why We Collect and How We Use Your Information

The primary reason we collect information is to provide and improve our website, manage your account and subscription to our website, and to provide you with a more customized experience on our website.

The following is a summary of more specific ways we may use your personal information:

  • To process transactions (Information may be shared with American business partners for the express purpose of delivering the products, good and services you have purchased or requested)
  • To provide payment processing and account management, operate, measure and improve our website, keep our website safe, secure, and operational, and customize website content
  • To contact you regarding your account, to respond to your requests or questions, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed or as otherwise necessary to provide you customer service.
  • To send you transactional communications. For example, we might send you emails about your purchase. We might also contact you about this policy or our website terms.
  • To provide other services requested by you as described when we collect the Information.
  • To improve our website, for example by reviewing information associated with stalled or crashed pages experienced by users allowing us to identify and fix problems and give you a better experience.
  • For security purposes. To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities and/or attempts to harm our users.
  • To monitor and improve the information security of our website.
  • To enforce our Terms of Service, this Policy, or other policies, and to monitor for violations of our policies or applicable laws.

We also use Information as otherwise described in this Policy, permitted by law, or as we may notify you.

 

How Your Information Is Shared

We share your information with third parties as listed below and as otherwise described elsewhere in this policy.

  • Service Providers
    We employ and allow third parties to perform tasks on our behalf, including, but not limited to, email send and services, data center hosting, security monitoring, and compliance, and we need to share your information with them in order for them to provide such products and services. Unless we tell you differently or you consent otherwise, these third parties will remain governed by security and confidentiality obligations consistent with this Policy and applicable law.
  • Contract Owners
    Subject to applicable laws, we may share your Information with Contract Owners who have contracted with Creality to provide this website for their company.
  • Protection of Company and Others
    We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements

 

Security And Storage Of Your Information

This website is hosted on the Google Cloud Platform. Google Cloud offers unsurpassed security, reliability, and redundancy ensuring that all store, user, order, and account data is protected. This is done in part with Google’s end-to-end security model and multi-layered infrastructure Data is encrypted in transit and at rest using HTTPS protocol. Firewalls are maintained, and a full threat management suite and security team delivers true defense-in-depth and at scale. When it comes to preventing the threat of distributed denial of services (DDoS) attacks, we utilize Google Cloud Armor. Google Cloud Armor provides defense at scale using Google’s global infrastructure and security systems. This website takes advantage of Google’s worldwide network providing reliability, redundancy, and uptime. With multiple points of presence across the globe, we provide strong redundancy, low latency, and high responsiveness, keeping your stores online and running fast.

PCI DSS (Payment Card Industry Data Security Standard) is a set of network security and business guidelines adopted by the PCI Security Standards Council to protect customer’s payment card information and personal data. This website is PCI Compliant. To keep our PCI Compliance status, we regularly maintain a highly secure system environment and is built with security as a core design and development requirement. Our secure architecture includes access control, multi-factor authentication, encryption, and state-of-the-art defenses against cyber-attacks. For secure Credit Card Processing, this website follows strict security guidelines. Credit card data never reaches our system and is securely redirected via iframe and tokenization. Creality proactively regularly tests and improves networks and systems. Vulnerability scans, internal and external penetration tests are completed regularly. Test results are analyzed, and adjustments are made to continually improve security.

Our main goal is to protect all customer data and allowing our customers to conduct business. We have a variety of safeguards and policies in place to make sure our systems are secure, regularly backed up, and that your order and customer details are always kept confidential. To protect against malicious activities, automatic backups are completed every night of the week in the Google Cloud Platform, with at least 7 days retention (up to 14). In the case of a Disaster, we utilize sophisticated monitoring and deference systems that immediately alerts our Disaster Recovery Team of a complete or partial system failure. We have a multi-step process in place to safely restore IT Functionality in Mission Critical Systems as soon as possible. Our Disaster Recovery plan is tested and updated annually or as needed. Our Business Continuity Plan is reviewed and optimized annually as a proactive plan to avoid and mitigate risks to business operations. Our plans identify mission-critical systems, data backup, and recovery, and include basic steps to maintain operations in the event of an unforeseen disaster. Security Policy Systems and data security is at the forefront of every industry and is critical to the success of this website.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Information by selecting and protecting your password and/or other sign-on mechanisms appropriately. To help protect your Information, you should not share your account information or password, reuse your password on other sites, or use a password you have used on other sites.

 

What Information You Can Access

Through your account settings for the website, you may access or edit the Information you’ve provided and your record of interactions with the website. Such Information and interactions, and your ability to update them, will vary based on the website settings as approved by our Contract Holders.

 

Right to Access and Control Your Information
We provide many choices about the collection, use, sharing, and deletion or anonymization of your Information. Individuals located in certain countries, including the European Economic Area, and certain States, including California, have certain rights related to their personal Information. Subject to any exemptions provided by law, you may have the right to request the following for personal data that we have about you:

  • Delete Information: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
  • Change or Correct Information: You can edit some of your Information through your account. You can also ask us to change, update, or fix your Information in certain cases, particularly if it’s inaccurate.
  • Object to, or Limit or Restrict, Use of Information: You can ask us to stop using all or some of your information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your Information is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Information: You can ask us for a copy of your Information and can ask for a copy of the Information you provided in machine-readable form.
  • We never sell your Information As such, it is not necessary that a user opts out of the sale of personal information.

You may contact us using the contact information in the Questions or Concerns section below, and we will consider your request in accordance with applicable laws and in the applicable time frame.

 

What Choices You Have
You can always opt not to disclose Information or to disable certain tools on your browser or device. However, this may limit your ability to fully utilize the website. You may be able to add, update, or delete Information as explained above. When you update information, however, we may maintain a copy of the unrevised Information in our records. Please note that some anonymized Information may remain in our records for legitimate business reasons even after your deletion of such information, such as our analyzing aggregated data regarding past usage of the website but not in a manner that would identify you personally.


If you wish to delete your account, you can do so by logging into your account or by emailing us using the contact details provided in the Questions or Concerns section below. After it is no longer necessary for us to retain your Information, we will dispose of it in a secure manner according to our data retention and deletion policies, except as noted in How Long We Retain Your Information section below.


If at any time you choose to opt-out from allowing us to use your Information in the future, contact us directly via email to info@crealityinc.com. Upon receipt and process of an opt-out request, we will, within a legal and commercially reasonable period of time, remove your information from any applicable listings.

How Long We Retain Your Information

We generally retain your Information as long as reasonably necessary to provide you our services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of Information about you and any transaction or websites in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our website, to assist with investigations, to enforce our Terms of Use or other applicable agreements or policies, or to take any other actions consistent with applicable law. If a user deletion request has been received and processed, we will no longer retain personal information.

Changes To This Policy

We may modify this Policy and our Terms of Use from time to time. If we make material changes to it, we will provide you notice through the website. You shall be responsible for reviewing and becoming familiar with any such modifications. If you object to any changes, you may close your account or discontinue use of the website. Your continued use of our website after we publish or send a notice about our changes to these terms means you are consenting to the updated terms.

Questions Or Concerns

If you have any questions or concerns regarding our Policy, please send us a detailed message at the address below, and we will try to resolve your concerns.

Creality Promo + Retail, Inc.
Attn: Operations
3201 County Rd 42 W, Ste 105
Burnsville, MN 55306
Email: info@crealityinc.com

Legal Disclosures

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to:

  • Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies.
  • Enforce our agreements with you.
  • Investigate and defend ourselves against any third-party claims or allegations.
  • Protect the security or integrity of our website (such as by sharing with companies facing similar threats).
  • Exercise or protect the rights and safety of Creality, our users, personnel, or others. We attempt to notify users about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.